We're so sorry to hear that you are not happy with your products. We want you to be 100% satisfied - if you would like to return an item you can do so within 30 days of the delivery date.

**Only products returned in perfect condition, free from pet hair and in their original packaging will be refunded or exchanged. Refunds and exchanges will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.**

You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. 

Original postage costs will not be refunded unless an item is damaged/faulty.

If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return. 

We cannot be held responsible if the address you have given is incorrect. It is the responsibility of the customer to give a complete and accurate address to ensure correct delivery of the parcel is made.

If your order has been delivered with photographic evidence on the tracking and you're unable to locate your order, we cannot be responsible for stolen parcels.

You will be sent a tracking number once your order has been dispatched. You will then be able to track your order via USPS.

You should receive a card through your door if no-one is at home to collect your parcel. It will then be sent to your local sorting office.